Service: The team
The Customer Solutions Team, composed of scientists, engineers, software, LIMS, and networking specialists as well as quality engineers and quality scientists, is your primary point of contact with Illumina. We begin our relationship with you as soon as you purchase your system, and in many cases even before. It is our responsibility to install, qualify, maintain, and repair your system, provide you with training to ensure you are an expert user, and enable you to use the system for any one of the many applications supported by the technology. We are here to answer your questions, solve your problems, and empower you to maximize the impact of Illumina technology in your lab.